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Patience M

1 reviews | Active since Dec 2017

24 Feb 2023, 13:21

Avbob

Good day,

Avbob service is poor and disgusting. Funny they are too quick to debit us but don't care about our services. I surrendered a policy and to date haven't received a notification that the email has been received. One of their kind consultants from Chiawelo branch Letta is the only one who took initiative and updated me that she had submitted the documents.

I have been trying to get hold of them and I held for over thirty minutes without a response. They will be debiting the same policy I'm surrendering. I honestly hate this it's unfortunate that I have been paying for more than a decade now and can't just not have a policy but I'll never recommend them to anyone.

šŸ˜”šŸ˜”šŸ˜”šŸ˜”šŸ˜”šŸ˜”šŸ˜”šŸ˜”šŸ˜”

0
Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply28 Feb 2023, 10:28
Official
Dear Patience Magwane,
We thank you for making us aware of the matter. 

We confirm that the savings policy has been surrendered and the surrender value was deposit into your bank account on 24 February 2023. Kindly note that all cover and associated benefits linked to this policy has stopped/ceased.

Regards
AVBOB Complaints Department

PM
Patience M's update28 Feb 2023, 10:44
Reviewer Update
Good Morning,

Payment received, thanks.
This morning Avbob debited the same policy that was surrendered how so? I should that when a policy is surrendered it should reflect on your system/s and your staff can see that.

I even sent an email to your debit order department and didn't receive any response.

I need this resolved ASAP please.

Thank you
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply28 Feb 2023, 15:10
Official
Good day,

Your comment has been received and acknowledged.

The request has been sent to our Refunds department for processing.

Regards,