CM
Chantal M

1 reviews | Active since Sept 2024

21 Oct 2024, 08:26

***** AVBOB

My husband and I are very disappointed in AVBOB. For the last 29years my husband religiously paying his premiums at Avbod buy when his mom pass on two months ago when Avbob have to pay out the money NOTHING. Since August they send him from A-Z and form Z- A again. All documents was send and still nothing. No one at Avbod want to take responsibility for the payout now. The advertise daily on the TV If you do not claim after 5 years u can get cash back. BUT when u contact them for funds being paid out when u need money for the funeral nothing. Who do u contact NO ONE CYZ THEY SPIN THE SAME STORY EVERYTIME. SO it seems the best I to contact Devi from ETV for the story. Someone has to take responsibility. If u not pay ur monthly installment the quick 2 phone and make double deduction the next month.

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply21 Oct 2024, 10:06
Official
Dear CM,

We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team is requesting additional information and will email you shortly. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely, 

AVBOB Complaints Team