AVBOB A ******* I AM STILLWAITING FOR THEN TO CALL

I PUT A COMPLAINT ON A WHILE BACK STILLNO RESPONSE. WHAT WAS SOLD TO ME AND WHAT IS GIVEN TO ME IS 2 DIFFERENT THING I COPIED AND PASTED COMMENTS FROM THE AVBOB WEBSITE REGARDING A FREE BASIC FUNERAL IF YOU ARE A MEMBER FOR MORE THAN 2 YEARS I CALLED THE CALL CENTRE SEVERALL TIMES NO ONE BOTHERED TO CALL BACK. THEY SOLD ME A POLICY ABOUT 3 YEARS AGO I PAY MY MONTH INSTALLMENTS AS A GOOD CLIENT BUT I DONT GET THE GOOD CLIENT /CUSTOMER SERVICE!!!WHY DO YOU ADVERTISE SOMETHING AND SELL SOMETHING ELSE !!!I WANT ALL THE BENEFITS THAWAS PROMISED TO ME WHAN TAKING OUT THE 2 POLICIES!!! YOU CALIM TO BE THE BEST PROOVE IT!!!