JS
Jurie S
1 reviews | Active since Jun 2020
12 Dec 2024, 17:06
Avbob *****
My wife realized that Avbob had been taking money off her payslip for months. We then went to Avbob to check who made the policy. Turns out it was a *****ulent policy. The manager at the East London branch then promised to close the policy and that it wouldn't take any more money. We left it at that. Months passed but the policy keeps taking money. We went to the police and opened a case. The Warren officer told us that avbob will do their own investigation and then refund our money. We went back to the branch and filled in forms there and promises were made. 3 weeks later and we still have to heard anything back. No acknowledgement of an investigation or anything. At the moment we can't trust Avbob, policies were made without any consent and Avbob doesn't seem to be worried about that. What about the POPI act? Identity *****? Knowingly contuing a *****ulent policy.
Helpful (0)
Replies (19)0
Replies (19)
AVBOB Mutual Assurance Society's replyOfficial
18 Dec 2024, 13:39Dear JS,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply18 Dec 2024, 13:39
Official
Dear JS,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
JS
Jurie S's updateReviewer Update
19 Dec 2024, 11:40Hi there,
I have not received any email from you requesting any documents or ID number etc to look into the case.
I have not received any email from you requesting any documents or ID number etc to look into the case.
JS
Jurie S's update19 Dec 2024, 11:40
Reviewer Update
Hi there,
I have not received any email from you requesting any documents or ID number etc to look into the case.
I have not received any email from you requesting any documents or ID number etc to look into the case.
JS
Jurie S's updateReviewer Update
03 Feb 2025, 11:50Good day,
We have received no updates on the matter and it's already February 2025.
The policy is still deducting and we have given you so much time, yet there is no refund and no apology.
We have received no updates on the matter and it's already February 2025.
The policy is still deducting and we have given you so much time, yet there is no refund and no apology.
JS
Jurie S's update03 Feb 2025, 11:50
Reviewer Update
Good day,
We have received no updates on the matter and it's already February 2025.
The policy is still deducting and we have given you so much time, yet there is no refund and no apology.
We have received no updates on the matter and it's already February 2025.
The policy is still deducting and we have given you so much time, yet there is no refund and no apology.
AVBOB Mutual Assurance Society's replyOfficial
04 Feb 2025, 08:38Dear JS
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply04 Feb 2025, 08:38
Official
Dear JS
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
JS
Jurie S's updateReviewer Update
06 Feb 2025, 07:31Dear Avbob
Two days have past and I have yet to receive any update. If it is not resolved by the end of this week I will legal action, because now you are knowingly withholding our money which is theft. We have submitted all documents you requested and still you have not been bothered
Two days have past and I have yet to receive any update. If it is not resolved by the end of this week I will legal action, because now you are knowingly withholding our money which is theft. We have submitted all documents you requested and still you have not been bothered
JS
Jurie S's update06 Feb 2025, 07:31
Reviewer Update
Dear Avbob
Two days have past and I have yet to receive any update. If it is not resolved by the end of this week I will legal action, because now you are knowingly withholding our money which is theft. We have submitted all documents you requested and still you have not been bothered
Two days have past and I have yet to receive any update. If it is not resolved by the end of this week I will legal action, because now you are knowingly withholding our money which is theft. We have submitted all documents you requested and still you have not been bothered
JS
Jurie S's updateReviewer Update
13 Feb 2025, 09:04Dear Avbob it's the 13th of February and we still have not received our refund or any communication regarding the matter.
JS
Jurie S's update13 Feb 2025, 09:04
Reviewer Update
Dear Avbob it's the 13th of February and we still have not received our refund or any communication regarding the matter.
JS
Jurie S's updateReviewer Update
18 Feb 2025, 07:23Still no reply from Avbob
JS
Jurie S's update18 Feb 2025, 07:23
Reviewer Update
Still no reply from Avbob
AVBOB Mutual Assurance Society's replyOfficial
18 Feb 2025, 08:48Dear JS,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply18 Feb 2025, 08:48
Official
Dear JS,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
JS
Jurie S's updateReviewer Update
18 Feb 2025, 12:04You have sent this automated response before. Please finalize our matter. I'm starting to really hate the avbob group and what they stand for. An honest company would have sorted the matter, pressed charges against those responsible and given back the money it owed. This is a ******** matter after all.
JS
Jurie S's update18 Feb 2025, 12:04
Reviewer Update
You have sent this automated response before. Please finalize our matter. I'm starting to really hate the avbob group and what they stand for. An honest company would have sorted the matter, pressed charges against those responsible and given back the money it owed. This is a ******** matter after all.
AVBOB Mutual Assurance Society's replyOfficial
24 Feb 2025, 09:16Dear JS,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
The matter was escalated and will be prioritized.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
The matter was escalated and will be prioritized.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply24 Feb 2025, 09:16
Official
Dear JS,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
The matter was escalated and will be prioritized.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
The matter was escalated and will be prioritized.
Sincerely,
AVBOB Complaints Team
JS
Jurie S's updateReviewer Update
28 Feb 2025, 05:42Hi Avbob
Another week has passed and still nothing.
Another week has passed and still nothing.
JS
Jurie S's update28 Feb 2025, 05:42
Reviewer Update
Hi Avbob
Another week has passed and still nothing.
Another week has passed and still nothing.
JS
Jurie S's updateReviewer Update
28 Feb 2025, 10:00Dear Avbob
We have given you months to sort out the case yourself and you have dodged us at every turn. On Monday 3 March 2025, we will lay charges against Avbob at the police station and also contact the Oubudsman.
Unfortunately this is our only course of action as you did not do your part.
We have given you months to sort out the case yourself and you have dodged us at every turn. On Monday 3 March 2025, we will lay charges against Avbob at the police station and also contact the Oubudsman.
Unfortunately this is our only course of action as you did not do your part.
JS
Jurie S's update28 Feb 2025, 10:00
Reviewer Update
Dear Avbob
We have given you months to sort out the case yourself and you have dodged us at every turn. On Monday 3 March 2025, we will lay charges against Avbob at the police station and also contact the Oubudsman.
Unfortunately this is our only course of action as you did not do your part.
We have given you months to sort out the case yourself and you have dodged us at every turn. On Monday 3 March 2025, we will lay charges against Avbob at the police station and also contact the Oubudsman.
Unfortunately this is our only course of action as you did not do your part.
JS
Jurie S's updateReviewer Update
04 Mar 2025, 07:28Matter still not resolved. Busy going the legal route. It's unfortunate that a big company like this, do such things.
JS
Jurie S's update04 Mar 2025, 07:28
Reviewer Update
Matter still not resolved. Busy going the legal route. It's unfortunate that a big company like this, do such things.
JS
Jurie S's updateReviewer Update
07 Mar 2025, 11:03Still no news from Avbob. We have received no payments, emails or sms stating when they will pay. Avbob has shown that they will not resolve this issue. Avbob, you have ****** from us. You are involved in ******* activities. And I will expose this even if I have to go to the papers. You have ********* business practices.
JS
Jurie S's update07 Mar 2025, 11:03
Reviewer Update
Still no news from Avbob. We have received no payments, emails or sms stating when they will pay. Avbob has shown that they will not resolve this issue. Avbob, you have ****** from us. You are involved in ******* activities. And I will expose this even if I have to go to the papers. You have ********* business practices.
JS
Jurie S's updateReviewer Update
12 Mar 2025, 17:29Received a text message stating that they will send the refund due soon. Hopefully it's soon so we can resolve the matter.
JS
Jurie S's update12 Mar 2025, 17:29
Reviewer Update
Received a text message stating that they will send the refund due soon. Hopefully it's soon so we can resolve the matter.
JS
Jurie S's updateReviewer Update
14 Mar 2025, 10:10Some money was received. Was not the full amount, but we are happy that Avbob rectified the problem. However all is not forgiven, money was indeed short and it took us years to have this matter sorted. I information was still *******ly obtained by Avbob, so getting a bit of money, was nice, but this is nothing compared to what Avbob put us through. We were treated like ********s at their East London branch and had to fight every step of the way. Unfortunately I will never forget this experience and I will never entertain any avbob agents at my work place.
JS
Jurie S's update14 Mar 2025, 10:10
Reviewer Update
Some money was received. Was not the full amount, but we are happy that Avbob rectified the problem. However all is not forgiven, money was indeed short and it took us years to have this matter sorted. I information was still *******ly obtained by Avbob, so getting a bit of money, was nice, but this is nothing compared to what Avbob put us through. We were treated like ********s at their East London branch and had to fight every step of the way. Unfortunately I will never forget this experience and I will never entertain any avbob agents at my work place.
AVBOB Mutual Assurance Society's replyOfficial
14 Mar 2025, 12:09Good day,
Complaint was finalized and all premiums were refunded, no further refund is due.
Regards
Complaint was finalized and all premiums were refunded, no further refund is due.
Regards
AVBOB Mutual Assurance Society's reply14 Mar 2025, 12:09
Official
Good day,
Complaint was finalized and all premiums were refunded, no further refund is due.
Regards
Complaint was finalized and all premiums were refunded, no further refund is due.
Regards
JS
Jurie S's updateReviewer Update
14 Mar 2025, 12:48Actually not all premiums... But that's fine as long as we never have to deal with Avbob again.
JS
Jurie S's update14 Mar 2025, 12:48
Reviewer Update
Actually not all premiums... But that's fine as long as we never have to deal with Avbob again.
AVBOB Mutual Assurance Society's replyOfficial
02 Apr 2025, 10:15Good day,
Your comment is noted.
Regards
Your comment is noted.
Regards
AVBOB Mutual Assurance Society's reply02 Apr 2025, 10:15
Official
Good day,
Your comment is noted.
Regards
Your comment is noted.
Regards