Avbob!!!!!!!!

I had a policy with Avbob and started contacting last month to get my policy schedule then cancel my policy. I received my policy schedule after laying a complaint with their client care department. It's been over 2 weeks now waiting for my cancellation letter after I was told it can take up to 48 hours since it's a cash back policy. Last correspondence from Avbob was on 07 Aug 2018 when they acknowledged my request. Since then no communication even after I layed another complaint with client care. I have never been this irritated trying to get hold of a company. Whereas they know where to reach me should I not pay a premium!!!!!!!!!!!!