aE
anton E

1 reviews | Active since Sept 2011

27 Feb 2025, 10:07

Avbob ****

I've app**** for the so call 65Alive Cash Benefit. It is widely advertised but I think it is a ****.

On 6 February 2025 I emailed them and said that I am interested in the payout. I included the documentation as requested.

On 10 February I received an email from them informing me that a certified copy of my ID is needed. On 11 February this certified copy was forwarded to them. No further communication was received form Avbob.

On 21 February I again forwarded an email to them requesting feedback. On 26 February I received an email from Katlego Serobedi again said that certified copy of my ID must be supp**** but this was already submitted on 11 February. It seems as if this is ****. I will also report this to the Advertising authorities for false adverti*****t.

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Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply27 Feb 2025, 15:05
Official
Dear AE,

We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team



aE
anton E's update10 Mar 2025, 13:38
Reviewer Update
I must say after this was reported and one more complaint on their site it was dealt with to my satisfaction.

Thank you Avbob
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply02 Apr 2025, 10:14
Official
Dear A,

Your comment is noted.

Regards