JD
Johan D
1 reviews | Active since Feb 2022
18 May 2026, 16:46
AVBOB 1 year + refuse to pay funeral benifit
My dad passed away 14 April 2025, up to now we are still struggling to get the funeral benefits to be paid. for the last 3 weeks we have been engaging with Randfontein AVBOB but still no closure. my mom that is the sole beneficiary are now staying with her kids due to AVBOB not paying the funeral benifit. I as the Executer of the estate and with help from our legal team cannot get AVBOB to commit to the pollicy. we need urgent intervention from AVBON executives to resolve the issue.
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
19 May 2026, 08:44Dear JD,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Kindly note that the matter is receiving urgent attention. You will be contacted soon.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Kindly note that the matter is receiving urgent attention. You will be contacted soon.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply19 May 2026, 08:44
Official
Dear JD,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Kindly note that the matter is receiving urgent attention. You will be contacted soon.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Kindly note that the matter is receiving urgent attention. You will be contacted soon.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
JD
Johan D's updateReviewer Update
20 May 2026, 08:48Hi I would like to thank AVBOB for their response to this review, The issue was resolved within 12 hours, I am really astonished by their commitment to assist. WELL DONE
JD
Johan D's update20 May 2026, 08:48
Reviewer Update
Hi I would like to thank AVBOB for their response to this review, The issue was resolved within 12 hours, I am really astonished by their commitment to assist. WELL DONE
AVBOB Mutual Assurance Society's replyOfficial
20 May 2026, 09:42Dear JD,
We are truly grateful for your kind words and positive feedback about our services. It is wonderful to hear that we were able to meet your expectations and provide you with a positive experience.
Your compliments mean a lot to our team, and we are committed to continuing to provide excellent service to all of our customers.
Thank you again for taking the time to share your thoughts with us.
Sincerely,
The AVBOB Team
We are truly grateful for your kind words and positive feedback about our services. It is wonderful to hear that we were able to meet your expectations and provide you with a positive experience.
Your compliments mean a lot to our team, and we are committed to continuing to provide excellent service to all of our customers.
Thank you again for taking the time to share your thoughts with us.
Sincerely,
The AVBOB Team
AVBOB Mutual Assurance Society's reply20 May 2026, 09:42
Official
Dear JD,
We are truly grateful for your kind words and positive feedback about our services. It is wonderful to hear that we were able to meet your expectations and provide you with a positive experience.
Your compliments mean a lot to our team, and we are committed to continuing to provide excellent service to all of our customers.
Thank you again for taking the time to share your thoughts with us.
Sincerely,
The AVBOB Team
We are truly grateful for your kind words and positive feedback about our services. It is wonderful to hear that we were able to meet your expectations and provide you with a positive experience.
Your compliments mean a lot to our team, and we are committed to continuing to provide excellent service to all of our customers.
Thank you again for taking the time to share your thoughts with us.
Sincerely,
The AVBOB Team