1 reviews | Active since Mar 2017

26 Apr 2021, 13:18

Avbob

Good day

I have called the call centre to explain that I have not been paid for 2 months

So i asked if my policy cant be frozen untill im activated again on payroll she said no

I also asked if the non vesting bonus csn be explained no response

I also dont understand that upon cancellation why cant i be refunded my money this isnt a life cover and for avbob to keep my money its like theft from the customer. This is ********* and not rigt really

I have called and facebook messanger and i have e mailed and still no assistance

This is a difficult time and Avbob doesnt care.

0
Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply26 Apr 2021, 15:46
Official
Dear Chantelle Frick,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

's update30 Apr 2021, 14:11
Reviewer Update
Still not been contacted and still no feedback received!!!!!!!!!
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply18 Jun 2021, 11:05
Official
Dear Chantelle Frick,

We have investigated your complaint and have communicated the findings to you. 

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department