Ashamed to be an AVBOB client

I will and would never recommend AVBOB to anyone. This was one of my biggest life mistakes.

I am not sure if they are running a Tellytubby or clown show but definitely not a Funeral assurance society.

I have been waiting for my accidental claim results since the 13/10/2025. I have called and emailed on numerous occasions, and I keep getting told that it is being escalated. So are you telling me that each time I call, then they decide to escalate it. How can an accidental death be escalated and investigated for almost two months, what kind of show is this.

I have spoken to Bonke in the complaints department who has decided to no longer respond to my emails. I spoke to Lethabo and Mapitsi who told me all sorts of the above stories. Nothing concrete.

The last straw is that I have made my 4th attempt to call today to get a resolution and every time the line gets cut off or I get transferred and no answer and then the line gets cut off after waiting for 30min.

Diana Mpahlele: The lady handling the investigation is all of a sudden unavailable with no decency of confirming the feedback and not answering calls. I am really starting to think that Avbob is honestly a ****!!!!

My last call now this afternoon with Dawutsepile, advised she will transfer my call and never came back as I have been waiting for another 30min for an answer. I swear this is ludacris and diabolical. In time of need this is what an entire huge entity as AVBOB does to their clients.