1 reviews | Active since Aug 2024
Appelled with Avbob Pathetic Service
I am appalled with the pathetic service provided on my funeral claim at Avbob struggling with the claim process . I went into their Wynberg branch to assist with the submission and completion of the documents which they did not completely assist as I then after two days found out that their was still section that required completion, nonetheless it was done and I submitted directly to headoffice after I made a call spoke to Chad who advised that It can be submitted directly I don't have to go to the branch again. Only to find out that their system has been off line since Saturday 30/05/2026 till todate 05 June and they are still working on the problem . Note my uncle has passed on Saturday 02/05/2026 more that a month and I am still awaiting on payout.
We sincerely apologise for the level of service experienced during your funeral claim process and for the inconvenience caused and the delay in responding to your enquiry.
Please note that we are aware of the current disruption affecting certain services and systems. We are treating the matter with the utmost urgency and care.
We understand the sensitivity and urgency surrounding funeral claims and regret the distress this delay has caused during this difficult time.
To enable us to verify whether the claim has been processed, we kindly request that you provide your policy number via private message for confidentiality and assistance purposes.
Kind regards,
AVBOB Team
We sincerely apologise for the level of service experienced during your funeral claim process and for the inconvenience caused and the delay in responding to your enquiry.
Please note that we are aware of the current disruption affecting certain services and systems. We are treating the matter with the utmost urgency and care.
We understand the sensitivity and urgency surrounding funeral claims and regret the distress this delay has caused during this difficult time.
To enable us to verify whether the claim has been processed, we kindly request that you provide your policy number via private message for confidentiality and assistance purposes.
Kind regards,
AVBOB Team