Appalling service!

I lost my beautiful 4 year old son on Saturday morning - 21/11/2020 at a hospital in Mthatha. When I was asked which funeral parlour we would like the hospital call, we said Avbob with confidence. Fast forward to Monday 23/11/2020.. we got to Avbob at 08:30 and assisted swiftly. When we enquired about their packages as we do not have a policy with them or any insurance they said they do not have a coffin for a little person in their show room and they would have to measure the little person and then check online or something to that effect based on their measurements. We should go home and they will call us when the death certificate is ready. When we come back, they will have the measured the little person and will give us a quote. We came back after 12pm and got the death certificate. We were told to wait, we would be assisted in the office. We sat and watched people who came after us being assisted and when we enquired politely we were told that we were next and everytime they called another family!

I had to break down and cry in order for these useless people to realise that they had wronged us! I am broken! I have lost my baby and I still have to sit and plead for a service that we are going to pay for!

Every employee in this place is walking around aimlessly and there is no order! All I want is a dignified funeral for my little boy.