Appalling service at a dire time

Avbob is giving me the runaround. I submitted a claim last week Thursday which was supposed to take 48 hrs to process and I am still waiting to hear from them, today is Wednesday. I've called countless times and been told that it's been processed, they'll send an email to ascalate, 5 reps said the same thing, I was even Ccd in one of them but still silence from the claims department. I even opened a complaint on their website and was again met with silence.