Appalling service

Greetings My name is Mimi Letseka and I am an Avbob policy holder. I held a funeral policy on behalf of my late brother: Mr Johannes Tshepo who was laid to rest on the 14th December 2024. Included in the services that were paid for was the erection of the tombstone, decorations and water for the mourners. Today is the 22nd of December 2024 and the full erection of the tombstone has not taken place and the date of death on the tombstone is wrong.All the above mentioned services were not delivered and our grievances to the relevant manager in the Aliwal North branch fell on deaf ears. We found Avbob service to be appalling to say the least. Can someone at Avbob please come to our rescue as this whole saga looks bad for the reputation of a company of Avbob's calibre.