Appalling funeral service received!

We as a family of the deceased who take a funeral policy with AVBOB are shocked and disgusted with the service we received from AVBOB. Does AVBOB treat all old people like trash when they pass away? This was very heartbreaking for us and left us in tears. Firstly, the consultant we worked with was not very friendly and caring, she answered all our queries but in a very cold manner! Secondly, it seems like avbob 'swindles' old folks to take their policies, assuring them that a lot will be covered but this was not the case when we went to make funeral arrangements. Thirdly, we were forced to use Stellawood cemetery because AVBOB only deals with that particular place. The chapel in the cemetery that we used for the service was dilapidated. Fourthly, the coffin given was shabby and very cheap looking and it differed from the one we selected. We do understand that the policy only allows for standard coffins, but this was below standard grade. Then AVBOB told us that we must give the time when we would like the service to start, which we did (2pm), next day after we already sent invites, they said we can only have it at 2.30 cos there is another funeral service before, which was a lie, There was no other service before us. The worst part of all was that our deceased loved one arrived at the funeral in a dirty, shabby mortuary van instead of he****!!!!! We naturally assumed that the deceased would obviously come in an he**** so therefore it was not necessary to double check this aspect before-hand, since this is standard funeral procedure in which a body arrives at a funeral in a he****!! This left us totally embarrassed and heart sore that our loved one was transported to their funeral in this manner! In fact, this even caused a delay with the body arriving late to the funeral because our family member insisted that they at least wash that van before leaving to the funeral. this delay, caused us to have limited time for the service and we ended up rushing through it! This review is a warning to everyone not to take funeral policies with AVBOB, they also go into the retirement homes and convince old people to take their policies, please at least ensure you record conversations with them when explaining what they offer. Our extended families and families who arrived from overseas was appalled with the service from AVBOB!