Appaling service from Avbob

The details on my Avbob funeral policy are incorrect. I email Thuto the consult who assisted with opening these 3 policies with Avbob and he promised to email me the amendment document. This was a month ago and I am still waiting. I then emailed the complains department and they asked for my ID number or policy number of which I provided them but still the issue has not been resolved nor have I received an update on the status of the case. It makes me wonder what would happen the day I need a claim processed....will it take this long? It is taking more than a month for them to get their act together and sort out this policy. Imagine, my email address is incorrect meaning I do not receive any comms from Avbob and my contact number is also incorrect. Meaning if I were to submit a claim someone else would receive details of it instead of me and I will be forced to constantly call, email and sms Avbob and hope and pray they contact me and resolve the issue as soon as possible. I am truly disappointed and disgusted at the service or lack of service from Avbob.

Regards Faith