************ and Unfair Business Practice

I would like to express sincere frustration with Avbob at large. I mean I lodged a claim with them and furnish them with all relevant information required but they are still telling me of 48hrs waiting period. @Avbob, when you deduct our premiums you don't say let's wait for 48hrs, but why are you treating your clients like this? I need to collate everything before the end of today so that I can lay my uncle to rest in peace over the weekend. I don't want to dwell in what I have identified as a problem, which is the lack of representation of blacks in your executive management but over 60% of your clientele are blacks.

What I'm asking for is for my claim to be expedited through whatever means of escalation. My Brother lodged his claim yesterday with FNB and within an hour his claim was approved and paid out. That shows efficiency and understanding of our black culture how important we value our departed loved ones.

The claim is on Policy Number: AL***X7