NG
Nontobeko G
1 reviews | Active since Jul 2021
03 Dec 2024, 13:08
*********** and horrible service
Avbob PMB very much unprofessional and negligent. We requested a grave marker for my late sister's grave whose funeral was on 02 November 2024. Guess what?, they brought a grave marker with the wrong name like ***??. I had to take it out from the grave after the funeral and send it back to them for remarking with correct details. Today is the 3rd of December , exactly the whole month later, still they haven't done their job. Because they already got the money, they just don't care about us.
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AVBOB Mutual Assurance Society's replyOfficial
04 Dec 2024, 15:44Dear NG,
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply04 Dec 2024, 15:44
Official
Dear NG,
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team