TM
Thabani M

1 reviews | Active since Apr 2014

10 Oct 2016, 11:56

Amendments Made On My Policy Without My Consent

<p>I’m highly disappointed in AVBOB</p> <p> </p> <p>Amendments were made on my policy without my consent!!! This is really unacceptable coming from such a big organisation. What are the chances of this happening again? How does one make amendments on a policy without the clients consent? No signature? No voice recording? JUST CHANGES DONE CAUSE AVBOB FEELS LIKE DOING SO</p> <p> </p> <p>I am expecting AVBOB to supply me with a document or policy forms signed by me authorizing these changes if not then a voice recording!!!</p> <p> </p> <p>I need to know WHEN, HOW & WHO did these changes? I need a senior member to assure me that this will never happen again in future, if not then i am taking this further - to my attorneys, the media and all social medias and cancelling this policy as a whole and informing all my relatives to do the same cause i do not TRUST AVBOB - This does not tie up with your principles and procedures what so ever!!!</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply10 Oct 2016, 16:40
Official

Hello MarvinBen10,

We thank you for making us aware of your complaint, we have notified the Complaints department for assistance and they will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Family

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply12 Oct 2016, 09:42
Official

Dear MarvinBen10,

The Complaints Department has investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Family