PM
Paballo M
1 reviews | Active since Jan 2020
10 Mar 2021, 09:13
AL***X9
On the 28th of January 2021 AVBOB buried my wife with policy number AL***X9, now on the invoice it is indicated that 2 family cars where provided but only one family car was provided I am therefore entitled to a refund for the second billed family car. I have been sending emails and calling Monica from head office funeral arrangement office who was assisting me but she is not willing to assist on this error caused by her.
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
10 Mar 2021, 09:53Dear Paballo Myeni
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply10 Mar 2021, 09:53
Official
Dear Paballo Myeni
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
PM
Paballo M's updateReviewer Update
09 Apr 2021, 10:05A month after writing this review nobody contacted me as A. Mitchell promised. I called several times but Everytime the enquiries keep me on hold for about 20 minutes may expecting that I will get impatient and drop the line. I called3 days ago and was only informed then the matter was reffered Williams for investigation. Now what do you investigate without speaking to a complainant. That's not how a complaint department should function, never
PM
Paballo M's update09 Apr 2021, 10:05
Reviewer Update
A month after writing this review nobody contacted me as A. Mitchell promised. I called several times but Everytime the enquiries keep me on hold for about 20 minutes may expecting that I will get impatient and drop the line. I called3 days ago and was only informed then the matter was reffered Williams for investigation. Now what do you investigate without speaking to a complainant. That's not how a complaint department should function, never
AVBOB Mutual Assurance Society's replyOfficial
22 Jun 2021, 11:21Dear Paballo Myeni ,
We have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
We have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply22 Jun 2021, 11:21
Official
Dear Paballo Myeni ,
We have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
We have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department