AL***X0

A *****ulent policy was opened without my consent and permission on the 20th of December 2023, they refured to provide me with the application policy form which they alleged i completed and have refused to provide me with the sales representative/consultant who opened the policy which i believe i have the right to access such information, they did not even send me any correspondence showing that i opened a policy with with them,until I noticed on my February and March on my payslips that a deduction of R442.00 was taken for two months making it total of R884.00. On the 1st of April I sent through all the necessary documents that was emailed to me to complete,this was actuallya second email to them after i had initially first emailed them on the 25th of March and they decided to not acknowledge my documents until i went to their social media platform and called them,thats when they told me to complete their questionnaireand send other missing documents which i did send on the 1st of April,I also called the person handling my case Lesego who confirmed telephonically that all is fine and I should be receiving my refund/response in 5-7 working days,she has been since been quiet. I also asked Lesego to to send me a formal email confirmation acknowledging my documents and stating that i should be getting my response/refund between 5-7days or what the next step should be once the matter has been investigated , she refused saying it won't be necessary since the calls are being recorded,I then told her that but there is no way that can provide me with a recording as a confirmation since the protocol procedure of getting hold of the recording would be impossible yet the email confirmation would make things easy ,but till this very same day 16th April avbob funeral services have not communicated anything further nor refunded me