ALL AROUND BAD SERVICE

HAVE BEEN A CUSTOMER FOR 14 YEARS........... PHONED A NUMBER OF TIMES TO TRY AND GET A MEMBER ACTIVATED THAT WAS ON MY POLICY. EVERY SINGLE PERSON THAT IS HALF DOING THEIR JOB GIVES YOU ANOTHER STORY JUST TO GET YOU OFF THEIR BACK. THEN YOU NEED TO EMAIL CLIENT CARE WITH A LETTER SIGNED THAT YOU GIVE PERMISSION.......11 DAYS AGO ALREADY, TRYING TO FOLLOW UP, BUT UNTIL THIS DAY NO CONTACT.....I WILL TAKE MY MONEY SOMEWHERE ELSE. DON'T THINK IF I PASS AWAY I WILL GET THE FAST EFFICIENT SERVICE THEY CLAIM ON GIVING. IF YOU STRUGGLE WITH THEM WHEN YOU ALIVE IMAGINE WHAT YOUR LOVED ONES WILL BE GOING THROUGH .......NO THANKS