ZP
Zak P
1 reviews | Active since Dec 2020
02 Jun 2026, 09:30
Afbob
Good day my policy should have been paid out on the 1st of this month after 5 years now your phone lines don't work and you don't even reply to our emails in his note even one pay out I can't believe that we as clients need to phone you and ask you why we didn't get out by out
Helpful (0)
Replies (4)0
Replies (4)
AVBOB Mutual Assurance Society's replyOfficial
02 Jun 2026, 11:29 Hello ZP,
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
Best regards,
AVBOB Mutual Assurance Society's reply02 Jun 2026, 11:29
Official
Hello ZP,
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
Best regards,
ZP
Zak P's updateReviewer Update
03 Jun 2026, 09:24Good morning
Today it's still 03/ 06 / 20026 no Money still not been paid out ?
You are a big company and for you to be so long offline I dont understand
If there is no payment very soon I'll will give it to our lawyer to look at
Thank you
Today it's still 03/ 06 / 20026 no Money still not been paid out ?
You are a big company and for you to be so long offline I dont understand
If there is no payment very soon I'll will give it to our lawyer to look at
Thank you
ZP
Zak P's update03 Jun 2026, 09:24
Reviewer Update
Good morning
Today it's still 03/ 06 / 20026 no Money still not been paid out ?
You are a big company and for you to be so long offline I dont understand
If there is no payment very soon I'll will give it to our lawyer to look at
Thank you
Today it's still 03/ 06 / 20026 no Money still not been paid out ?
You are a big company and for you to be so long offline I dont understand
If there is no payment very soon I'll will give it to our lawyer to look at
Thank you
ZP
Zak P's updateReviewer Update
04 Jun 2026, 11:05Good day it's day 4 and your systems is still offline but it wasn't offline when you take my premium this month and still there's no payout after 5 years paying
ZP
Zak P's update04 Jun 2026, 11:05
Reviewer Update
Good day it's day 4 and your systems is still offline but it wasn't offline when you take my premium this month and still there's no payout after 5 years paying
AVBOB Mutual Assurance Society's replyOfficial
10 Jun 2026, 15:41Dear Zak P,
Please note that we understand your frustration and regret that we are still experiencing an IT system outage, which is affecting our ability to process certain benefits payments at this time.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Please note that we understand your frustration and regret that we are still experiencing an IT system outage, which is affecting our ability to process certain benefits payments at this time.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Best regards,
AVBOB Mutual Assurance Society's reply10 Jun 2026, 15:41
Official
Dear Zak P,
Please note that we understand your frustration and regret that we are still experiencing an IT system outage, which is affecting our ability to process certain benefits payments at this time.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Please note that we understand your frustration and regret that we are still experiencing an IT system outage, which is affecting our ability to process certain benefits payments at this time.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Best regards,