NB
Nazlee B
1 reviews | Active since Jun 2022
02 Sept 2022, 17:36
Abvob policies
AVBOB please what's happening. Couple years ago I took out funeral policy for me and extended family. After some time I increased the amounts of all members. I have 2 amounts being deducted from salary. I contact my broker who explained that it is now 2 different policies, I still don't get why it is 2 as I only increased the amounts on the existing cover??? Whenever I get letters I only get information on the primary policy, so what's happening with the "2nd" one? My nearest branch said they can't look into my details and I will have to contact my broker? I don't understand what is going on. This is very frustrating
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
05 Sept 2022, 08:34Dear Nazlee Basson,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply05 Sept 2022, 08:34
Official
Dear Nazlee Basson,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
NB
Nazlee B's updateReviewer Update
07 Sept 2022, 19:18Just a big Thank you to Adel Bosman form Avbob Knysna branch, she got in contact with me after my Facebook post, she helped me with my query and all sorted. I'm still waiting on someone to get in touch with me after my post here on this platform, I'm also still waiting on documents from my broke which is not a good impression as Adel could sort me out within a days time and I'm still waiting on my broker since last Friday. Keep up the good work Adel Bosman.
NB
Nazlee B's update07 Sept 2022, 19:18
Reviewer Update
Just a big Thank you to Adel Bosman form Avbob Knysna branch, she got in contact with me after my Facebook post, she helped me with my query and all sorted. I'm still waiting on someone to get in touch with me after my post here on this platform, I'm also still waiting on documents from my broke which is not a good impression as Adel could sort me out within a days time and I'm still waiting on my broker since last Friday. Keep up the good work Adel Bosman.
AVBOB Mutual Assurance Society's replyOfficial
08 Sept 2022, 08:46Dear Nazlee Basson,
We acknowledge your comment.
Your complaint has been registered and is still pending and a outcome will be confirmed in due course.
Kind Regards,
AVBOB Complaints Department
We acknowledge your comment.
Your complaint has been registered and is still pending and a outcome will be confirmed in due course.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply08 Sept 2022, 08:46
Official
Dear Nazlee Basson,
We acknowledge your comment.
Your complaint has been registered and is still pending and a outcome will be confirmed in due course.
Kind Regards,
AVBOB Complaints Department
We acknowledge your comment.
Your complaint has been registered and is still pending and a outcome will be confirmed in due course.
Kind Regards,
AVBOB Complaints Department
Best regards,