Absolute pathetic service

<p>I app**** for a funeral policy and received good service, I than realised I can get a much affordable policy somewhere else and requested that they cancel the one I have with them. They informed me that i should fax them a written letter stating my request. So i wrote the letter and tried to fax it to the fax number they gave me. Everytime I fax the document the line gives me a message stating line is busy, everyday for 3 days. I called them back and informed them of the situation with the fax number only to be told that is the correct number and that they are very busy. I requested they give me the emial address where I can send the documents too. The lady assisting me did not want to and I told her that I need it before my 1st installment is going off. I have sent the email with the letter and a copy of my bankstatement showing the deduction of the premium and it has been a week and no one has rep**** or anything. I have been trying to call for a week and there is no response what so ever. This is really very very very pathetic. </p>