A horrible service received: An omission on their side, A Blame on me the Client

So on 29 June 2020 I called Avbob and asked that they change my payment method from stop order to debit. I call out my banking details out the on the call and the consultant is apparently making these changes. Fast forward to 10 September 2020 I call Avbob Again because No Debit Order is going off on my account as promised by Avbob that the changes are effected. Guess what, the consultant never bothered to effect the changes I humbly requested instead she changed all to Cash-Payment method which I was supposed to miraculously know and this is Not what I asked for!!! So now I am sitting on a huge problem, my contributions have lagged behind, not Avbob s problem though but rather my fault as the consultant told me point blank on the 10th September 2020 that it's either I Pay R550.07 by the 29/09/2020 or I Can Kiss My Funeral Policy of 6years with Avbob goodbye!! I tried to explain that I do not have that amount, I can only make that payment on the 30/09/2020 as I get Paid! The consultant couldn't care less, he insisted its either I do that or forget about this policy and it is not Avbob s problem that Their Consultant Failed to effect the changes I asked for back on 29/06/2020! I am still so so Sad over this, I have my 2 elderly parents and 2 dependant minors on this policy, why is Avbob doing this to me? Where must I get this R550.07? Why can't they listen to reason in that I will pay all this on the 30/09/2020? Is this the kinda service they pride themselves with?? What if I was actually dead and this surfaces??? What was my parents gonna do because for the past 6years my contributions are here with Avbob?? How do I get recourse on all this??? I AM A VERY SAD AVBOB CLIENT. SO SAD.......