JM
Judith M
1 reviews | Active since Jan 2017
03 May 2022, 11:08
0/10
I updated my banking details last year already but the are debit orders still going off from my old account. Who must be liable for the bank charges that I constantly incur due to your incompetencies?
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
03 May 2022, 16:07Dear Judith Mboweni,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Debit order Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Debit order Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply03 May 2022, 16:07
Official
Dear Judith Mboweni,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Debit order Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Debit order Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
JM
Judith M's updateReviewer Update
17 May 2022, 13:52What level of service is this that I have to wait for weeks to be contacted to receive any assistance? This is really disappointing, to say the least considering the fact that there's no specific TAT communicated whatsoever!!
JM
Judith M's update17 May 2022, 13:52
Reviewer Update
What level of service is this that I have to wait for weeks to be contacted to receive any assistance? This is really disappointing, to say the least considering the fact that there's no specific TAT communicated whatsoever!!
AVBOB Mutual Assurance Society's replyOfficial
18 May 2022, 10:30Dear Judith Mboweni,
Your comment has been noted and acknowledged.
The matter has been referred for immediate assistance and you will be contacted.
Regards,
AVBOB Complaints Department
Your comment has been noted and acknowledged.
The matter has been referred for immediate assistance and you will be contacted.
Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply18 May 2022, 10:30
Official
Dear Judith Mboweni,
Your comment has been noted and acknowledged.
The matter has been referred for immediate assistance and you will be contacted.
Regards,
AVBOB Complaints Department
Your comment has been noted and acknowledged.
The matter has been referred for immediate assistance and you will be contacted.
Regards,
AVBOB Complaints Department