My mother, Mrs. Molele, a pensioner and long-time AVBOB customer, requested a refund in late July 2026. Unfortunately, the bank

My Mother Mrs. Molele she had a terrible experience with Avbob, she claimed her money back late July 2026 then they ask for her bank statement, then Miss Molele she wen to the bank for bank statement, then they print it out for her ,Unfortunately the bank print out live better statement its a capitec account for points not to receive any transection. then we reported the matter to avbob that the account they send the money is not for transections, then one of the consulted asked us to print out a correct bank account number as explained everything to avbob, because the live better account doesn't receive any money because its an account for points ,so capitec told us the money went back to Avbob, till today we didn't get any help and my mom she's a pensioner she is been a loyal customer for a very long time,she is stressing us about this matter because she is complaining about it every day its been more than two month and uses taxis to go to krugersdorp brunch wasting our money to call head office. Please *** assist my mother on this matter.