Based on recent customer reviews, AutoZone draws sharply divided feedback across its South African branches. Battery purchases dominate complaints, with shoppers in Randfontein, Brits, Alberton and Midrand reporting premature failures, refused warranty claims and unexpected fitment charges. Others describe incorrect parts being sold, refunds declined and delayed online collection orders. Positive experiences do exist, notably at Florida, N1 City and Pretoria branches, where staff sourced correct stock, honoured lifetime guarantees and resolved refunds promptly. Overall, product reliability and after-sales handling appear to vary heavily by branch and individual employee.
TrustIndex
3.2
NPS Score
-40
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About AutoZone
What do customers say about AutoZone?
Based on recent customer reviews, AutoZone draws sharply divided feedback across its South African branches. Battery purchases dominate complaints, with shoppers in Randfontein, Brits, Alberton and Midrand reporting premature failures, refused warranty claims and unexpected fitment charges. Others describe incorrect parts being sold, refunds declined and delayed online collection orders. Positive experiences do exist, notably at Florida, N1 City and Pretoria branches, where staff sourced correct stock, honoured lifetime guarantees and resolved refunds promptly. Overall, product reliability and after-sales handling appear to vary heavily by branch and individual employee.
Is AutoZone trustworthy?
AutoZone has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked AutoZone across 229 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2024
Best customer service
I am extremely pleased with the service I received from Mr. Simon and the other gentleman assisting him at AutoZone Florida. Unfortunately, I cannot recall his name, but he was tall and have beads. They assisted me with fitting a new battery to my vehicle, which is not a simple task as several components have to be removed before access to the battery can be gained. Although the battery initially available was the wrong size, they went the extra mile to order the correct battery from the Edenvale branch. The following day, they fitted the correct battery and completed the installation professionally and efficiently. Their patience, dedication, and commitment to customer service were truly impressive. Thank you to both of them for their outstanding service. They are a great asset to AutoZone.
1 reviews | Active since Apr 2024
Best customer service
I am extremely pleased with the service I received from Mr. Simon and the other gentleman assisting him at AutoZone Florida. Unfortunately, I cannot recall his name, but he was tall and have beads. They assisted me with fitting a new battery to my vehicle, which is not a simple task as several components have to be removed before access to the battery can be gained. Although the battery initially available was the wrong size, they went the extra mile to order the correct battery from the Edenvale branch. The following day, they fitted the correct battery and completed the installation professionally and efficiently. Their patience, dedication, and commitment to customer service were truly impressive. Thank you to both of them for their outstanding service. They are a great asset to AutoZone.
1 reviews | Active since Feb 2017
Horrible and old item sold as if its new.
Takealot delivered a refurbished item from Autozone and none functional first time and i returned the item, they delivered a dirty and disgusting item second time around. The box is dirty as well as the charger, you can see that it has been used and is dirty and smells disguting, autozone say that they only sell new items on Takealot and takealot needs to check the item before its sold, these are 2 horrible companies and Autozone must be flagged to stop selling through Takealot.
1 reviews | Active since Feb 2017
Horrible and old item sold as if its new.
Takealot delivered a refurbished item from Autozone and none functional first time and i returned the item, they delivered a dirty and disgusting item second time around. The box is dirty as well as the charger, you can see that it has been used and is dirty and smells disguting, autozone say that they only sell new items on Takealot and takealot needs to check the item before its sold, these are 2 horrible companies and Autozone must be flagged to stop selling through Takealot.
1 reviews | Active since May 2022
Extremely bad customer service
I am very unhappy with the service I have received at one of your branch in Hebron mall, I purchased a rat repellent spray on 2026/04/30 and before I purchased the spray I asked the consultant by the name of Aluta more than once if the spray works before I could buy it and he advised and assured me that it works today I have returned the spray on 08/05/2026 as I was trying to return in the same person who sold it to me is refusing to take it back and while I was trying to explain that the spray is unsuitable and doesn't work the Manager by the name of Ludwig interrupted me and cut me off rudely with an attitude before he could even hear what I was saying, he told me he's not going to take that thing back, and I even ask the cashier to show me where on the slip does it say I cannot return the spray he just kept on telling me his not going to take it and ignoring me,I even told them I didn't use the spray but they kept on insisting that I used it asked for their branch manager's numbers and they still refused to give me. Neo kgamadi ***
1 reviews | Active since May 2022
Extremely bad customer service
I am very unhappy with the service I have received at one of your branch in Hebron mall, I purchased a rat repellent spray on 2026/04/30 and before I purchased the spray I asked the consultant by the name of Aluta more than once if the spray works before I could buy it and he advised and assured me that it works today I have returned the spray on 08/05/2026 as I was trying to return in the same person who sold it to me is refusing to take it back and while I was trying to explain that the spray is unsuitable and doesn't work the Manager by the name of Ludwig interrupted me and cut me off rudely with an attitude before he could even hear what I was saying, he told me he's not going to take that thing back, and I even ask the cashier to show me where on the slip does it say I cannot return the spray he just kept on telling me his not going to take it and ignoring me,I even told them I didn't use the spray but they kept on insisting that I used it asked for their branch manager's numbers and they still refused to give me. Neo kgamadi ***
1 reviews | Active since Aug 2024
Bad service
Terrible service at AutoZone Embalenhle disappointed frustrated and angry with their service
1 reviews | Active since Aug 2024
Bad service
Terrible service at AutoZone Embalenhle disappointed frustrated and angry with their service
1 reviews | Active since Jan 2010
Autozone products are inferior *******
I bought a battery from autozone,Alberton a few years back, from a few months after buying it. It started loosing power, I spoke to the agents at silver lakes,they kept saying the car wasn't charging properly, I then took the car to Bosch service. The car was charging properly. The staff at silver lakes totally disinterested. I know sit with a battery out of guarantee. I must now but a new battery as the ******* they supp**** is a dud . Disgusting product. Guys never buy anything that has the autozone label as they supply inferior products at a premium price. That is the last time that company sees my face , disgusting service and product.
1 reviews | Active since Jan 2010
Autozone products are inferior *******
I bought a battery from autozone,Alberton a few years back, from a few months after buying it. It started loosing power, I spoke to the agents at silver lakes,they kept saying the car wasn't charging properly, I then took the car to Bosch service. The car was charging properly. The staff at silver lakes totally disinterested. I know sit with a battery out of guarantee. I must now but a new battery as the ******* they supp**** is a dud . Disgusting product. Guys never buy anything that has the autozone label as they supply inferior products at a premium price. That is the last time that company sees my face , disgusting service and product.
1 reviews | Active since Feb 2015
Refusal to use the restroom at Autozone Pretoria Central
Dear Sir/Madam, I am writing to formally raise a complaint about the treatment I received at your Pretoria Central branch, AutoZone Pretoria Central. During my recent visit, I experienced an extended delay due to your network issues while trying to complete a payment. While waiting, I requested to use the restroom, as the delay was beyond my control. Unfortunately, my request was refused. I found this particularly distressing and disappointing. As a paying customer who was already inconvenienced by circumstances within your store, I believe it was unreasonable and inconsiderate to deny access to basic facilities. This situation left me feeling disrespected and uncomfortable. I would appreciate it if you could clarify your company’s policy regarding customer access to restrooms, especially in cases where customers are required to wait due to system delays. Additionally, I trust that appropriate steps will be taken to ensure that staff handle similar situations with greater understanding and empathy in the future. I look forward to your response and to understanding how this matter will be addressed. Regards Nelly Mabuza ***
1 reviews | Active since Feb 2015
Refusal to use the restroom at Autozone Pretoria Central
Dear Sir/Madam, I am writing to formally raise a complaint about the treatment I received at your Pretoria Central branch, AutoZone Pretoria Central. During my recent visit, I experienced an extended delay due to your network issues while trying to complete a payment. While waiting, I requested to use the restroom, as the delay was beyond my control. Unfortunately, my request was refused. I found this particularly distressing and disappointing. As a paying customer who was already inconvenienced by circumstances within your store, I believe it was unreasonable and inconsiderate to deny access to basic facilities. This situation left me feeling disrespected and uncomfortable. I would appreciate it if you could clarify your company’s policy regarding customer access to restrooms, especially in cases where customers are required to wait due to system delays. Additionally, I trust that appropriate steps will be taken to ensure that staff handle similar situations with greater understanding and empathy in the future. I look forward to your response and to understanding how this matter will be addressed. Regards Nelly Mabuza ***
1 reviews | Active since Jan 2020
Great customer service AutoZone head office
I had the pleasure of being assisted by Thabiso from AutoZone head office regarding a refund due from AutoZone Randburg and pay just now, he handled the issue professionally and timeously, ensuring complete resolution.
1 reviews | Active since Jan 2020
Great customer service AutoZone head office
I had the pleasure of being assisted by Thabiso from AutoZone head office regarding a refund due from AutoZone Randburg and pay just now, he handled the issue professionally and timeously, ensuring complete resolution.
1 reviews | Active since Feb 2012
Outstanding Service. Warranty Claim Turnaround time
I must commend Autozone N1 city for the Excellent service they provided to me. I bought a TOmihawk Torque wrench from them and had to use the LifeTime Guarantee as the TOrque Wrnch broke. They took it in, sent it to HeadOffice and since there was no parts to repair it, They replaced it for me. the entire process was seemless and Suprisingly quick. I used other spares shops in the past for warranty claims and it was never this quick. Handsdown the best autozone branch in cape town. I would not recommend you go anywhere else. This is the branch to visit
1 reviews | Active since Feb 2012
Outstanding Service. Warranty Claim Turnaround time
I must commend Autozone N1 city for the Excellent service they provided to me. I bought a TOmihawk Torque wrench from them and had to use the LifeTime Guarantee as the TOrque Wrnch broke. They took it in, sent it to HeadOffice and since there was no parts to repair it, They replaced it for me. the entire process was seemless and Suprisingly quick. I used other spares shops in the past for warranty claims and it was never this quick. Handsdown the best autozone branch in cape town. I would not recommend you go anywhere else. This is the branch to visit