NS
Nyiko S
1 reviews | Active since Jan 2026
24 Jan 2026, 11:18
Reimbur*****t of purchase of replacement component
I recently purchased a BMW 320d from Autosport Motor City. Within less than three months of ownership, the vehicle developed a serious mechanical fault — the crank pulley broke. I had to purchase the replacement component myself and also pay for the labour costs to have it repaired. I then raised this matter with the salesman, Riyaadh, to enquire whether there is any possibility of reimbur*****t for these expenses, as the fault occurred so soon after purchase. Unfortunately, I have not yet received any feedback or response regarding this issue.
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Autosport Motorcity's replyOfficial
26 Jan 2026, 12:09Hi Nyiko,
Thank you for your review. We would like to clarify that we were not notified of any mechanical issue prior to the repairs being carried out. The vehicle was repaired independently without giving us the opportunity to inspect, diagnose and authorise the work. Customers are expected to notify us immediately of any damage and/or faults whereafter we investigate and handle the matter going forward.
As per standard industry practice and consumer procedures, repairs undertaken without prior notification or approval cannot be considered for reimbur*****t. Invoices and repair costs were submitted only after the work had already been completed.
We remain willing to engage constructively and clarify the matter based on the correct procedures.
You are more than welcome to contact us directly on *** OR ***
Regards, Autosport Motor City
Thank you for your review. We would like to clarify that we were not notified of any mechanical issue prior to the repairs being carried out. The vehicle was repaired independently without giving us the opportunity to inspect, diagnose and authorise the work. Customers are expected to notify us immediately of any damage and/or faults whereafter we investigate and handle the matter going forward.
As per standard industry practice and consumer procedures, repairs undertaken without prior notification or approval cannot be considered for reimbur*****t. Invoices and repair costs were submitted only after the work had already been completed.
We remain willing to engage constructively and clarify the matter based on the correct procedures.
You are more than welcome to contact us directly on *** OR ***
Regards, Autosport Motor City
Autosport Motorcity's reply26 Jan 2026, 12:09
Official
Hi Nyiko,
Thank you for your review. We would like to clarify that we were not notified of any mechanical issue prior to the repairs being carried out. The vehicle was repaired independently without giving us the opportunity to inspect, diagnose and authorise the work. Customers are expected to notify us immediately of any damage and/or faults whereafter we investigate and handle the matter going forward.
As per standard industry practice and consumer procedures, repairs undertaken without prior notification or approval cannot be considered for reimbur*****t. Invoices and repair costs were submitted only after the work had already been completed.
We remain willing to engage constructively and clarify the matter based on the correct procedures.
You are more than welcome to contact us directly on *** OR ***
Regards, Autosport Motor City
Thank you for your review. We would like to clarify that we were not notified of any mechanical issue prior to the repairs being carried out. The vehicle was repaired independently without giving us the opportunity to inspect, diagnose and authorise the work. Customers are expected to notify us immediately of any damage and/or faults whereafter we investigate and handle the matter going forward.
As per standard industry practice and consumer procedures, repairs undertaken without prior notification or approval cannot be considered for reimbur*****t. Invoices and repair costs were submitted only after the work had already been completed.
We remain willing to engage constructively and clarify the matter based on the correct procedures.
You are more than welcome to contact us directly on *** OR ***
Regards, Autosport Motor City