Zaheer,pls respond 2 e-mails & execute ur promises

I would like to sever ties as quickly as possible. After 14 years I realized I don't have the tolerance for inferior customer service offered to paying, loyal customers. This is an ongoing complaint which customer care officer, Zaheer, simply ignores.<br> <br> Zaheer please<br> 1. First of all respond to e-mails. Courtesy to reply to a customer is as basic as it comes. I have been waiting for more than 10 days now for this courtesy. My e-mails are simply ignored<br> 2. Reverse the upgrade that you promised to do 3 weeks ago<br> 3. REFUND the money deducted incorrectly from my account for a device that couldn't be delivered in 6 months despite being promised to do this<br> 4. Authorise the port of the number to my new service provider - immediately. I visited the AA in Vodaworld on Saturday & confirmed that port is in order. Received sms that it was declined<br> <br> I drove in my time, spent my money and fuel to return the sim card delivered without the phone over 3 weeks ago - this after I was held ransom that if I didn't do so (ie. rectify an AA mistake on my cost & inconvenience) the port will not be authorized. And complaining about this only resulted in Zaheer responding that I am being unreasonable