Wrongly created contract for cellphone service

During November 2014 one of the cell numbers of Mrs. M Gouws came up for upgrade. She was contacted by a lady who did the telephonic contract with Mrs. M Gouws. Mrs Gouws specified that the number is for her son and that the limit should be R450 Top Up. <br> During January 2015 Mrs Gouws received a bill and debit for R 5995. That is roughly R3000 more than usual. <br> She went to Altec Autopage Brits to enquire and found that it is this number that was never created correctly for the son. The son being a child not realizing that the lady incorrectly made the contract kept on using this line and this month February 2015 the bill is another R4000!!!!!!<br> Start February 2015 Mrs Gouws contacted Head Office to complain about this and eventually got hold of a person to assist her, this person called \Girly"could not even supply a reference number<br> Girly said that this would take 48 hours and then they will refund the amount after listening to the contract<br> It is now almost a month later and the bill for R4000 is also now due<br> This is breach of contract and it needs to be rectified """