Wrong Instructions and Delays

I recently upgraded my contract which was in my fathers name, the call center agent contacted the contract holder (my father) and then myself finalising the upgrade.<br> After this I was told that CourierIT will deliver the handset and I require proof of address, my ID as well as a letter stating I can take delivery of the handset with the account holders ID.<br> All was done and today 6th of May 2015, the delivery company showed up at our office, after a 3 day delay as they could not reach us on the address provided???<br> Well to no surprise I was told that my father (account holder) need to sign and that I am not allowed to sign on his behalf....<br> <br> My concern... why was I advised differently ?<br> If I was not allowed to sign I would not have done the upgrade this way!<br> Now I can not take delivery, and this need to be sent to my father, whom stays kilometers away from me....<br> If this was the case i would have gone a different route....<br> <br> Contacted the call centre and was promised to receive feedback with a solution ... another day has passed and no answers...