MV
Madelein V

1 reviews | Active since Mar 2009

27 Feb 2015, 09:09

Wrong Equipment Sent Back - Correct not Received

Previous complaint logged on 19th February.<br> Wrong equipment delivered to me on 19th. Sent back the same day.<br> I phoned Wednesday 25 February, just to here that the wrong equipment was booked back, but the correct ones not yet booked out again.<br> Left 4 telephonic messages for Zaheer Valley, and two for Banele. Sent 5 e-mails to Zaheer Valley. No response or feedback received.<br> Phoned again this morning, just to here that the Samsung A5 White is out of stock. Why doesn't anybody at least inform me? Why is the other item (tablet) not being delivered in the mean time?<br> I also still have questions regarding the contract which I sent to Zaheer by mail, which is not answered yet.<br> This is the second time where I have problems with my upgrade with Autopage head office. Two years ago I cancelled the upgrade with head office and rather went to Parow Autopage.<br> Before that the service by Autopage was excellent. But the past two years the service is pathetic!!!

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Replies (1)
Autopage
Autopage's reply27 Feb 2015, 14:24
Official
Hello madvilj,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular