EL
Elizabeth L

1 reviews | Active since May 2015

22 May 2015, 10:06

Wrong contracts created arrears created off phones

In December 2014 I was 4 times in Autopage Centurion to get my options for my upgrades. Last 2 times with Hendrik - I made it clear that I want TopUps with MTN. At that time before upgrade, my topups was on CelC network - 200min, 200sms and 200MG. I asked for the same with MTN. He confirmed it can be done. With my upgrade I signed on 8 January 2015 - 3rd time at Hendrik. Confirmed again the top up 200sms, min, MG. He printed the contracts and advised sign here, sign here, etc, I signed - I was clear I wanted top ups. On 16 January problem with one phone and I went to Auto page.I asked where can I see how many minutes, sms and data on phone left. Found out that I have open lines and not top up. Jane advised MTN does not have the top up package as I requested. In FEB she changed my package to top up 200min,100sms,300MB. Autopage want me to pay half of arrears that generated in Jan with wrong contracts. I refused. phones cut of regularly. I pay for top ups as I should have in the first instance. Auto page still want me to pay the arrears of R1271.00. I still refuse. I was mislead. Mtn anytime 200 and mtn anytime 200 top up sounds very close. Hendrik knew what he was doing.

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Replies (1)
Autopage
Autopage's reply22 May 2015, 16:29
Official
Hello ilzelamprecht,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage