GV
Graham V

1 reviews | Active since May 2015

20 May 2015, 17:06

Would you do business with Altech Autopage?

I have raised a dispute with Altech over data usage, despite visiting the branch a number of times and about 50 to 60 attempts to get information from accounts and customer serv. no response. I last received an email statement / invoice in June 2014 and have not despite repeated requests received any detail on my last account in the form of data usage detail. Questions why the contract is the incorrect type, why the my-limit facility failed, and why no network zero limit was set unanswered. The branch response has been a run-around and they told me to take this up with Altech.<br> Another line was then suspended, a completely separate contract with no bearing on the dispute which is specific to data contract.<br> Despite requests to unblock and despite proof of payment of this contract amount this line was suspended. I gave an ultimatum that should the line be suspended again despite the contract terms being paid in full, I would have no choice but to construe this action to be a cancellation of this contract as a result of the actions of Altech. This ultimatum was not adhered to and I have no further use for it.

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Replies (1)
Autopage
Autopage's reply21 May 2015, 10:22
Official
Hello Grahamvvincent,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.