MB
Margot B

1 reviews | Active since Mar 2015

27 Mar 2015, 17:06

WORST SERVICE PROVIDER I HAVE EVER DEALT WITH

Signed with Nashua mobile, but it was moved to Autopage<br> 1. Tried to upgrade directly with autopage after contract expired. - 2 staff members giving me conflicting contracts<br> 2. Agreed with one and then ordered phone that was not in stock<br> 3. Phoned back 2 weeks later when they told me the phone would be delivered. They said the one consultant cancelled the upgrade<br> 4. I ask my contract to be cancelled in Feb. <br> 5. Tried to go directly to MTN and get my number ported. <br> 6. Autopage does not want to release my number and give excuses<br> 7. I phone call centre 7 times again conflicting info<br> 8. I then say I want the contract cancelled immediately. They say the initial cancellation was not logged. They will escalate it.<br> 9. The line got cut. No one phones back. I phone back. They tell me first she was finished talking. I say I did not get reference number. They say they did not have my direct line. I have a contract with them?<br> 8. I ask them my contract expired on 24 Feb, what my debit order would be. I did not upgrade and not taking a new phone. It stays the same R499, a R80 discount because that is an old plan. The new plan R200. I ask why no-one notifies me when I phone? Phone cuts..

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Replies (1)
Autopage
Autopage's reply30 Mar 2015, 14:21
Official
Hello Margotbuitendag,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage