Worst service in the history of mankind

So I have been trying to get through to autopage cellular from 7am this morning. My motive is to cancel my contract and convert to prepaid, and because it is done before the due date, I have paid a hefty cancellation fee. <br> <br> After waiting 15+ mins the first time, i get put through to cancellations, and the call cuts as soon as she answers.<br> I try again, and the second time I speak to a guy and he is quite friendly but not that helpful. He informs me my contract will be cancelled but he cannot tell me if my proof of payment is received.<br> <br> After waiting another 20+ mins, I get through to a service consultant in accounts who doesn't seem to know what a settlement amount is. She then attempts to transfer me to credit control dept. (I have no idea why) unsuccessfully, and cuts the call.<br> <br> I then wait another 20 mins on the line to get through to an arrogant service consultant, who said his name was Siyabonga. He informs me that the system is down and I need to try again later.<br> <br> Is it that hard for autopage to tell me if they have received 1 faxed document? Pathetic service. This is exactly why myself and my entire family are cancelling all Autopage contracts. This is not the first time.