1 reviews | Active since Jun 2010
Worst Service from word go - Account suspensions
With the migration from Nashua Mobile to Autopage Cell C I started receiving a sms stating that one on your data bundles has depleted. I only have one data bundle and receive 1GB every month. As at this time my data bundle balance is 1.7GB when *101# is dailed, yet I get this sms.<br> On the 18 Feb I receive a sms stating dear autopage client to avoid suspension payment of R2001.01 is due immediately please pay to avoid R49 connection fee. This to me is odd as I receive a statement every month and a debit order goes of my account, So I decided to contact accounts department to query this. A lady I spoke to Portia reassured me that my account is up to date and that the system does not indicate any amount outstanding. I also informed her about the sms I receive of the so called second bundle that is expired. She does not know where it comes from as I only receive 1 data bundle as indicated on the system. She also advised me to ignore the sms as it is wrong. <br> On 23 Feb I suddenly realise that my account has been suspended as I cannot send sms or make any calls and neither am I able to run a balance check (operation failed) and cannot make outgoing calls while barring is on????
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
