Worst Service from Autopage Ever

Last week Thursday I went to the Menlyn Branch to upgrade my phone.The consultant who assisted me,Josephine,was initially very helpful.When she wanted to do the Sim Swop the system was off line and she could not do the sim swop,she could also not provide me with an invoice for the Simcard,admin fees,Phone case and Screen protector I paid for.She took down all my details and assured me that as soon as the system comes back on she will do the sim Swop and also email me the invoice Friday morning my new phone still had no network,I contacted the Cust Care line***) and the consultant told me that no sim swop was done,she requested the new sim card number and did the sim swop over the phone.Within an hour the phone was working.I went back to the branch and asked about my invoice,which they still have not emailed.The consultant I spoke to told me that Josephine was off,she made me write my email address in her diary and assured me she will email it to *** morning( Monday)I contacted the branch again and spoke to the manager,He promised to phone me back as soon as Josephine is on Duty and sort the invoice out.He never phoned me back and I still don't have my Invoice!Pathetic