Worst service experience

I went to the branch at The Bridge in PE after I struggled for days without getting through telephonic. I met with Karen that informed me that the landline was giving problems, but I could email the cancellation request to her. On 23 April 2015, I sent my first email requesting cancellation on ***, as did my wife on ***. After not getting any feedback on the email and still not getting hold of the land line, I sent 2nd request on 3 May 2015. This was still unanswered. A 3rd request was sent on both numbers...still no success on 5 May I sent a 3rd request. Karen came back stating that it has been captured. I asked for a cancellation date and I am still waiting after more emails and endless phone calls after she provided a contact cell number. My email to head office via their web page was also unanswered.