Worst service ever experienced

My husband's blackberry is faulty and we took the device to Autopage in Princess Crossing Roodepoort in Dec 2014. He was told that there is nothing wrong with the phone. Beginning of February we went back on a Saturday morning around 9am. The same person stood in the door with his child and told us to come back at half past 9. He was extremely rude. We left and went back on the 14th of February and insist that the phone should be booked in for repairs He told us that blackberry is ****. Unfortunately the contract only expires in December and we need the device fixed. He then gave us a photocopy of the back the phone together with my husbands ID. He said that we will receive an sms on the Monday 16.02.2015 to confirm that the device was booked in for repairs. After several follow up attempts we had no luck in receiving confirmation of any kind. We went back on Saturday 28.03.2015. We spoke to Slindile who previously said that the device will be submitted. I asked him to please have a look so long, I will be back in 30min. When I came back he was busy eating and said he will look now we left and received an sms on 30.01.2015 and call to say phone is only booked in today.