CL
Cecile L

1 reviews | Active since Oct 2011

16 Mar 2015, 10:18

Worst Service Ever and more!

Since I got my Autopage contract there was the one problem after the other from the wrong simcard, no service, no response, to me paying via EFT to wrongfull billing. The newest is even worse! This happened shortly after I requested the procedure to cancel my contract as the 24 month contract lapse in the 5th of April 2015.<br> <br> I have been struggling since January 2015 to get a detailed printout on my data usage as I have never in the 20 months that my contract was running I used all my data mostly not even half, suddenly I get huge accounts, January - R 1,449.58 February - R 1,449.58. For 20 months I paid via EFT as they never run the debit order through my account until these accounts.<br> <br> I have tried to phone the call centre numerous times and after holding on for more than 40 minutes no one answered. I started emailing Najma Moosa for more than 2 months now and I still do not have what I asked for and she is not even responding to my emails since the 17th of February 2015.<br> <br> My contract Expires on the 5th of April 2015 and not a day later!! I have also asked Najma how I go about in doing it, I also told her on more than ones in the past 2 months that I am canceling my contract!!!!

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Replies (1)
Autopage
Autopage's reply16 Mar 2015, 14:31
Official
Hello Ceciles,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage