WORST SERVICE EVER!!!

on the 5th February 2015 i sent a request to autopage with all the attached documents to change ownership of my cellphone account. I recieved no automated response or any notifcation that it had been recieved. I then called h/o and spoke to consultant who gave me their direct email address and i resent the documents. still no response. documents were then resent again on the 11th February, still no aknowledgement. I called h/o again yesterday and was given yet another email address to send documents to, i still await feedback and aknowledgment, after almost 2 weeks!!!