worst service ever

8 weeks ago I went to Autopage in Cape Gate for a simple transfer of a contract from my x husbands name to mine. I gave them all the paperwork they required and the consultant Ruan told me that it would take between 8 and 10 days. He also said that he would update me on the progress. After 2 weeks I havnt heard anything so I phoned Ruan. He checked on the computer and said they needed a copy of proof of residence. This is after I gave it to them already. I mailed it again. This time he said they got it and that it should only take up to 48 hours now. 2 and a half weeks went by, still hearing nothing from them. Ruan wasn't available so I spoke to the Manager Nazlie. She agreed that it was unacceptable and that she would sort it out. 3 days later I still have not heard anything. I phoned again this time the excuse was that they were busy. Still I couldn't get an outcome. A week later I phoned again I wanted the owners details because its a franchise. Nazlie refused and said she would sort it out. After a few days I called again and with luck the owner answered. I explained and she checked on the system. this time they wanted a payslip again????Once again nobody got back to me. ?????