Worst service ever

I'm utterly disgusted by the way i was treated by Autopage. 1stly they did not have a courtesy to inform me that they did not find money in my account - which was due to being double debited by MFC, which they corrected & reversed the amount....water under the bridge. When you deal with a reputable company they will give you a courtesy call or sms 4 that matter informing you, then you make arrangements 4 another run or deposit directly 2 them.....this was not done in my case. I only noticed when people started saying they've been trying to send me Whatsapps and they are not going through.... this was Thursday very late & when i called the call centre i was made 2 hold for 30 minutes before i could speak 2 an agent. I was without a working phone till Tuesday....and the 1st thing i did @ the office was 2 transfer the money. Still nothing....no communication what's so ever....FB responses were some automated generic ******** that they send 2 everyone who complains. Then Wednesday i got a message saying they have received the money and services will be restored. My question is, am i not worth the call? For 10 years of being a loyal customer......is there a credit controller employed?