WORST SERVICE EVER!!!

I received my monthly bill and for December i apparently had an additional R600 data usage. This is now the 1st time we ever get charged for additional data as we never use the 2GB allocated. <br> I phoned the call center on the 8th of January to lodge an inquiry. The lady stated it takes 5 working days to get the URLs and that I must phone back after 5 days. I did so and then the next person tells me it takes 20 working days. Again I waited and now i phone and they tell me I must go ta a branch and I will be assisted. <br> I get to a branch and the lady there says they don't do that and phones the call center. She showed me that since our initial call there is not 1 update in the request or ANY actions taken. <br> She proceeded to escalate the request and said we will have an answer by the end of Monday. <br> Do I need to put a massive banner on a shopping center to get anything done???<br> If I do not have any answers by end of Monday I will instruct my bank to cancel the Debit Order and I will go to the newspapers. Service providers need to be named & shamed for how useless they are!