Worst service ever

I WENT TO ALTECH AUTOPAGE TYGERVALLEY TO DO MY UPGRADE. THEY SUGGESTED A PACKAGE AND PHONE AND ORDERED THE PHONE FOR ME STATING IT WOULD TAKE MORE OR LESS A WEEK. AFTER A WEEK I HAD TO PHONE AND FOLLOW UP AND THEY HAD NOT RECEIVED THE PHONE. AFTER ANOTHER WEEK I PHONED AND SAME STORY. I PHONED HEADOFFICE AND THEY INFORMED ME THAT IS NO ORDER ON MY ACCOUNT OR NAME. SO THEY ORDERED THE PHONE FOR ME. ANOTHER TWO WEEKS PASSED AND YESTERDAY I EVENTUALLY RECEIVED MY PHONE VIA COURIER. I WENT TO ALTECH AUTOPAGE TYGERVALLEY TO ASK THEM TO HELP ME SETUP MY EMAIL ON THE NEW PHONE. THE IMMEDIATELY SAID NO, AND THAT THEY DID NOT HAVE THE SOFTWARE. I TOLD THEM THAT I DID NOT NEED SOFTWARE, ONLY TO SETUP MY EMAIL AND THAT ALL MY CONTACTS WOULD SYNC AND THAT IS ALL I NEED. THEY REFUSED AND SENT ME TO VODACOM(I AM MTN). FURIOUS I WENT TO VODACOM, PAID R150-00 FOR THEM TO HELP ME SETUP MY EMAIL WITHOUT ANY SOFTWARE!!! I THINK THIS IS REDICULOUS AND THE WORST SERVICE EVER!