Worst service and bridge of contract

It was time for my upgrade to a new contract and phone with Altech Autopage Cellular. For this I went to their branch in the Brandwag Center in Bloemfontein. It is now more that two months later and I have not yet received my new phone as there is no stock. On top of this there is a problem with their managing my account as they \soft-bar"my phone every time I reach a call limit of \""R0.00\"". This means that I can not use my phone for at least 80% of the month. They must have \""soft-barred\"" my phone at least 20 times now in two months. Every time I have to go in to their office to get it \""unbarred: or hold on for at least 30 minutes at a time"