worst service

i lost my phone so on the 06/05/2015, at 2pm i went to the Altech to do a sim swop. after paying R105 for a sim card i was given a reference number 676227. I immediately contacted the call centre and it was confirmed it would take 24 hours. so on the 7/05/2015 at 15h00 i contacted the call centre again and was told the call was not logged and it will take up to another 72 hours. I said that this was unacceptable and that they need to activate my sim card, i was cut off after waiting for 5 minutes. I called back and was told it will be activated in 24 hours because the call was only logged on the 07/05/15. I again said its unacceptable and after the getting the run around i said leave it i will go to vodacom. They activate in 2 hours and the sim card costs R30. Stay away from Altech, they do not support the customer!!!!