Worst Service

My husband had a contract with Cell C through Altech Autopage, which was successfully cancelled and converted to prepaid in July 2015. (We know this because we requested confirmation in writing which we received via email).<br> <br> I am the user of the applicable number and on the 23rd of September 2015, I receceived the following sms at 9:53am: \Your cancellation request was processed successfully and your contract will be terminated on 23/09/2015.For any queries call 084143 option 2. Cell C."At 9:55am my service went away and my number does not exist anymore. <br> <br> Cell C's call centre agents and store staff referred us to Altech Autopage and Altech Autopage call centre agents refers us back to Cell C due to the fact that the status of the number shows \""Prepaid\"" on the system. However"